Privacy Policy

This Privacy Policy describes how Axom Technologies LLC (“Axom”, “we”, “us”) collects, uses, shares, and protects information when you use TradePrep applications and related services (the “Services”), including TradePrep Plumbing and other TradePrep products.

1) Information We Collect

A. Information you provide

• Account information: name and email address when you create an account or contact support.
• Authentication information: when you sign in using supported login methods (e.g., email/password or “Sign in with Google/Facebook”, if enabled).
• Support communications: such as messages you send to us.

B. Study and usage data

• Learning activity: flashcards or info-cards viewed, practice sessions, and exam attempts.
• Performance results: correct/incorrect answers, scores, and completion status.
• Token/fittings balance: transaction history inside the app (e.g., spending tokens to view cards or take exams, where applicable).

C. Information collected automatically

• Device information: device model, operating system version, language, and app version.
• Log and diagnostics data: crash reports, performance data, and error logs.
• Approximate location: derived from IP address (used for security and analytics).

D. Purchases (where applicable)

• If you buy token/fittings packs or other in-app items, purchase processing is handled by the app store (e.g., Google Play Billing).
• We may receive purchase confirmation and entitlement status from the app store to deliver your purchased items.
• We do not store full payment card details.

E. Advertising (where applicable)

• Some versions of TradePrep may display advertisements (e.g., using Google AdMob).
• Advertising partners may collect advertising identifiers and related data to show and measure ads, subject to their policies and your device settings.

2) How We Use Information

• Provide the Services: create accounts, enable login, store progress, deliver learning content.
• Track progress and balances: scores, completion, and token/fittings balances where applicable.
• Process purchases: deliver entitlements (token/fittings packs, premium access where applicable).
• Improve and secure: debugging, analytics, fraud prevention, and abuse detection.
• Customer support: and communications.
• Advertising: in ad-supported versions (to display and measure ads).

3) How We Share Information

We do not sell your personal information. We may share information only as needed to operate TradePrep:

• Infrastructure and database providers: to host and store data (for example, our backend services such as Supabase or similar providers).
• Authentication providers: (e.g., Google/Facebook) if those login methods are enabled.
• App store providers: (e.g., Google Play) to process payments and manage purchases.
• Advertising partners: (e.g., AdMob) in ad-supported versions, for ad delivery and measurement.
• Legal and safety: to comply with law or protect users and the Services.

4) Data Storage & Security

• We store user data on secure cloud infrastructure used to operate TradePrep.
• We use reasonable safeguards to protect information, but no system is 100% secure.

5) Data Retention

• We keep personal data only as long as needed to provide TradePrep and for legitimate business purposes such as security, compliance, and preventing fraud.

6) Your Choices & Controls

• Access / correction: You may request access to or correction of your account information.
• Deletion: You may request deletion of your account and associated data.
• Ad controls: You can control ad personalization using your device settings (where supported).

To submit a request, contact: support@axom.sh

7) Children’s Privacy

TradePrep is not intended for children under 13. If you believe a child provided personal information, contact us and we will take appropriate steps.

8) International Users

If you access TradePrep from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

9) Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date at the top of this page.

10) Contact Us

Axom Technologies LLC
TradePrep Website: https://tradeprep.pro
Support: support@axom.sh